Terms

GENERAL TERMS AND CONDITIONS

1. SCOPE

The following GTC apply to all orders made in our online shop.

2. CONTRACTING PARTIES, CONCLUSION OF CONTRACT

The purchase contract is entered into with Etienne Aigner AG. 

The display of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking the order button, you submit a binding order for the goods contained in the shopping cart. Directly after submitting the order, confirmation of receipt of the order is effected along with acceptance of the order through an automatically sent email. The purchase contract comes into effect with this email confirmation. 

A binding contract can also come into effect beforehand as follows:

  • If you have chosen payment by credit card, the contract comes into effect when the credit card is debited.
  • If you have chosen to pay via PayPal, the contract comes into effect when you confirm the payment instruction to PayPal.
  • If you have chosen to pay via Stripe, the contract comes into effect when you confirm the payment instruction to Stripe.

3. CODE OF CONDUCT

We comply with the following codes of conduct:
Seal of quality Trusted Shops
http://www.trustedshops.de/shopbetreiber/qualitaetskriterien.html

4. POSTAGE AND PACKING

We deliver free of charge within Singapore.

5. PAYMENT

The following payment options are available in our shop: 

Credit card Your credit card will be debited upon completion of the order. 
3-D Secure is the security standard for online payments. Through 3-D Secure's additional authentication step, the card holder is able to shop online significantly more securely. How do you recognise if a website's payment procedure is 3-D Secure? Look for the "Verified by Visa", "MasterCard SecureCode" and "American Express SafeKey" symbols, which all use 3-D Secure to achieve substantially improved security compared to other payment procedures. By including additional authentication through entry of a personal Secure Code, the card holder provides authorisation for their bank to complete the transaction.
THE AUTHENTICATION PROCESS
1. The card holder enters their card number and personal details on the payment page of a website, as usual.
2. The online retailer sends a request to the card holder's bank to authorise the transaction.
3. The bank opens their own secure channel to confirm the card holder's identity.
4. The card holder enters their personal Secure Code, and it is verified by the bank (within seconds).
5. The bank confirms the identity of the card holder.
6. The online transaction is completed. 
If you choose payment via credit card, an additional 0.00 percent of the purchase price will be charged. 

PayPal or Stripe You pay the invoice amount via the online retailer PayPal or Stripe. You will first need to register with PayPal or Stripe if you are not already, then you will have to prove your identity by means of your login data and then confirm to us the payment instruction (in exceptional cases you might be able to use guest access). You will receive further advice during the order process.
If you choose payment via PayPal or Stripe, an additional 0.00 percent of the purchase price will be charged. 

6. COLLECTION BY THE CUSTOMER

We only deliver via dispatch. Unfortunately, collection of the goods by the customer is not possible.

7. RESERVATION OF OWNERSHIP

The goods remain our property until complete payment has been made.

8. TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please make a complaint about such faults as soon as possible to the delivery agent and contact us immediately. Failure to make a complaint or to contact us has does not in any way affect your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurer.

9. STORAGE OF THE TEXT OF THE CONTRACT

We store the text of the contract and will send you the order data and our GTC via email. You can also view the GTC at any time here on this website and download them. You can view your previous orders in our customer login area.

10. LANGUAGE OF THE CONTRACT

The language available for the conclusion of the contract is English.

11. COPYRIGHT AND TRADEMARK RIGHTS

AIGNER is the owner of the registered trademarks "Etienne Aigner", "A" and "AIGNER". All Aigner products are identified by at least one of these trademarks. The above mentioned trademarks, which can be found on articles, accessories or packaging, are and remain the property of the company Etienne Aigner AG. They shall not be used without our prior written consent. The content, layout and structure of the AIGNER website are protected by copyright laws and other protective laws. All rights reserved.

12. APPLICABLE LAW AND LEGAL DISPUTES

Singapore: The Singapore law applies for all legal transactions or other legal relationships with us. In case of disputes regarding the order or delivery, the client has the possibility of coming to an amicable arrangement by contacting the following address: 3791 Jalan Bukit Merah, #02-07, E-Centre @Redhill, Singapore 159471.

13. SETTLEMENT OF DISPUTES

Online Dispute Resolution according to section Article 14 , Section 1 ODR - VO : The European Commission is providing a platform for online dispute resolution ( OS ) to see below: http://ec.europa.eu/consumers/odr/ .

14. LEGAL CANCELLATION POLICY

Cancellation right You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days beginning with the day on which you or a third party appointed by you, which is not the carrier, have/has taken possession of the goods. 

In order to exercise your cancellation right, you must inform us (AIGNER SINGAPORE, 3791 Jalan Bukit Merah, #02-07, E-Centre @Redhill, Singapore 159471, customerservice@aigner.sg) about your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). 

In order to comply with the cancellation period, it is sufficient to send the notice of exercising the cancellation right before the end of the cancellation period. 

Consequences of the cancellation Should you cancel this contract, we must pay back all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received the notice of your cancellation of this contract. We will use the same payment method for this reimbursement that you used in the original transaction, unless something else has expressly been agreed with you; on no account will fees be charged to you for this reimbursement. We may withhold reimbursement until we have received the goods or until you have proven that you have returned the goods, depending on which is the earlier. 

You shall return the goods to us by post or personally immediately and in any case at the latest within a period of fourteen days from the day on which you notified us about the cancellation of this contract. The period has been complied with if you send the goods before expiry of the period of fourteen days. We shall bear the costs for returning the goods of customers in Singapore. Customers from abroad bear the cost for returning the goods. You will only have to pay for any possible depreciation of the goods, if this depreciation was due to handling of the goods by you which was not necessary in order to examine the state, characteristics and functionality of the goods. 

End of the cancellation policy

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incl tax, excl. shipping